Remarkable product and amazing customer service!
Name: Alexa Pellegrino
Vehicle: 2016 Subaru Crosstrek
I purchased the grey floor liners for my vehicle 2 years ago and have been so happy with the protection it has provided. A million spilled coffees, tons of melted snow, bushels of dog hair and lots of mud all spared from the carpets; keeping my Crosstrek looking as new as day one. After 70,000 miles, my heel wore a wear spot into the mat. I e-mailed WeatherTech asking if that was considered normal wear and tear (with the attached picture). I didn't expect an answer. I was so surprised to hear back within the day, and even more surprised when the CSR offered to replace it, immediately! I asked if they wanted my old mat back and they said no. I was notified by e-mail the following day that the replacement was sent via FedEx! I was shocked to open the box and see they replaced both front liners - not just the worn one! I am so satisfied with the product, the fact it is made in the USA and the customer service that I am a guaranteed lifetime customer. Thank you, WeatherTech!