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Delivery Policy

What is your Company's Delivery Policy?

WeatherTech products are typically delivered from our Parma, Italy warehouse in 3-4 days from the time of purchase using standard ground service.  Packages are shipped Monday through Friday. Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and display the cost. Express shipping service is available. International shipping is also available. Please call +442036081598 and speak with a customer service representative.

Save on Delivery Cost Offer: Customers who order more than 180 Euro of one product, for example FloorLiner, will pay only the initial shipping charge for any additional FloorLiner ordered. The more you buy, the more you save. Delivery specials are only valid on current orders and do not carry over to future purchases. Merchandise ordered from different product groups may be subject to additional delivery charges. Delivery offers include standard ground delivery only and to our current delivery area. Products not in stock will ship once they are available.

Shipping Charge Explanation: We ship our ground delivery orders via UPS service to ensure timely, damage free delivery. Many of our products, including most FloorLiners, ship in boxes that are subject to an "oversize" package surcharge. Our Cargo Liner packages are most often "oversize". Our robust packaging has been designed to protect your purchase so that it arrives damage free. We have standardized our shipping charges by taking our average cost for safely shipping a package, an average distance in Europe, and that is what you pay.

Ordering and Security

Ordering and Security

I am concerned about paying with my credit card. Can I trust your site to be secure? You can be fully assured that our website is secure. Your personal information, including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it. We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.
1. VeriSign has verified the organizational name and that WEATHERTECH EUROPE has the proof of right to use it.
2. This site legitimately runs under the auspices of WEATHERTECH EUROPE.
3. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site certificate.

I just ordered online, but I am unsure my order went through. How can I be sure?
First, please check your email account. An order confirmation email is sent within minutes of placing your order. If you do not receive an email, please call customer service at +442036081598 and a representative will be happy to assist.

I would like to place an order using phone, fax or mail. Can you help me? Yes, please call us. Our telephone number is +442036081598. We have customer service representatives available during these hours:

Monday - Friday
09:00 - 19:00

Saturday - Sunday
Closed

I want to order via phone, fax or mail. How do I do that?

You are more than welcome to call us! Our telephone number is +442036081598. We have customer service representatives available during these hours:

Monday - Friday
09:00 - 19:00

Saturday - Sunday
Closed

What is Cash on Delivery?

If you prefer not to make an online payment through WeatherTech Europe, Srl, you can opt for a Cash on Delivery (COD) payment method instead. With COD, you can pay in full at the time of delivery, without requiring you to make any advance payment online. To choose this method of payment, simply select it as the payment method during the checkout process.

How does it work?
This is strictly a cash-only payment method. Gift Cards or store credit cannot be used towards COD orders. Payment for COD will only be accepted in the local currency of the destination country, as displayed during checkout.

Once the order has been verified and confirmed, it will be processed for shipment in the time specified from the date of the order confirmation. When a COD package is shipped, WeatherTech Europe, Srl will contact you and provide a tracking number for your package.

Upon delivery, the carrier will collect the amount due for the order total. You will be required to make a cash-only payment to our shipping partner at the time of delivery. If you are unable to pay the full amount, your order will be forfeited. If the driver or courier attempts to collect a different amount other than what is stated on your invoice, please contact WeatherTech Europe, Srl customer service before payment.

What does it cost?
There will be a €5,00 fee added to the order total for using the COD service.

**Currently available for delivery addresses in Germany, Italy, France and Austria.

Products

What is the warranty on WeatherTech Products?

LIFETIME LIMITED WARRANTY

WeatherTech Europe, Srl warrants that our products will be free from any defects in manufacturing, materials and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.

Exclusions to this warranty include wear due to severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.

We are reasonable people and we believe in true customer satisfaction. Depending on the circumstance, we will either replace your product at no charge, charge you a prorated amount for a replacement, or issue a full or prorated refund. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue.

If you require a refund or would like to return your WeatherTech product(s), always go directly to where you purchased them. Buying directly from WeatherTech Europe, Srl is clearly the ideal place to receive the best customer service, as we are the official source!

As our application data is continuously monitored and updated, product, if purchased from unauthorized resellers on the internet, such as from Amazon, eBay and some of their resellers, you are at risk of not getting the correct parts for your vehicle! Furthermore, you also risk substandard customer service as they are not specialists in what we do. No one takes care of YOU like we do!

To obtain warranty service, you must contact customer support at +442036081598 during regular business hours or email us at wte@weathertech.com 24-7.

Do WeatherTech's automotive mats, bed liners and home and business mats contain natural rubber latex?

There is no natural rubber based formulation disclosure on the automotive hazardous material system, therefore the product does not contain latex. Our mats are a proprietary combination of TPO (thermopolyolefin) and TPE (thermoplastic elastomer) compounds. All our mats are low outgassing and meet all REACH, ROHS, and major regulatory requirements.

Specialists in Original Equipment and Aftermarket Automotive Accessories

The quality and dependability of our products are so highly respected and trusted that many automotive manufacturers turn to us to produce the floor mats and cargo mats for their line of vehicles.

Returns

What is your return policy?

What is your return policy? Please call our Customer Service Department at +442036081598, Monday thru Friday, 0900-1300/13:30-19:00 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer for all returns. Refunds will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.

All products must be returned to:
WeatherTech Europe
Via Caduti del Lavoro 25
Parma, Italy 43058

What does 100% Money Back Guarantee mean?

WeatherTech Europe, Srl guarantees that if for any reason you are not 100% satisfied with the performance of our product, and we cannot correct the problem, simply return the product and we will refund the entire amount of your purchase within 30 days of purchase. If you are unhappy with the product and would like to return it, you are responsible for all related shipping costs, except when prior circumstances have been agreed upon by you and WeatherTech Europe, Srl. Be sure to call one of our associates with any questions.

 
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