Preguntas frecuentes


Categorías de preguntas frecuentes

Preguntas y respuestas

Envíos

¿Cuál es la política de manipulación y envío de su empresa?

WeatherTech products are typically delivered from our Bolingbrook, Illinois, USA warehouse in 7-10 days from the time of purchase using standard ground service. Packages are shipped Monday through Friday. Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and display the cost. Questions, please call 00-1-630-633-8700 to speak or email wte@weathertech.com to reach a customer service representative.

Shipping Charge Explanation: We ship our ground delivery orders via FedEx service to ensure timely, damage free delivery. Many of our products, including most FloorLiners, ship in boxes that are subject to an "oversize" package surcharge. Our Cargo Liner packages are most often "oversize". Our robust packaging has been designed to protect your purchase so that it arrives damage free. We have standardized our shipping charges by taking our average cost for safely shipping a package, an average distance in Europe, and that is what you pay.

Seguridad y pedidos en línea

Me preocupa tener que pagar con tarjeta de crédito. ¿Su sitio web es seguro?

You can be fully assured that our website is secure. Your personal information, including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it. We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that: This site has a VeriSign Secure Server ID.

1.VeriSign has verified the organizational name and that WEATHERTECH DIRECT, LLC has the proof of right to use it.
2.This site legitimately runs under the auspices of WEATHERTECH DIRECT, LCC.
3.All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site certificate.

Acabo de realizar el pedido en línea, pero no estoy seguro de que se haya aprobado. ¿Cómo puedo estar seguro?

 An order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call customer service at 00-1-630-633-8700 and a representative will be happy to assist.

Quiero realizar un pedido por teléfono, por fax o por correo postal. ¿Cómo puedo hacerlo?

You are more than welcome to call us! Our telephone number is 00-1-630-633-8700.

Devoluciones

¿Cuál es su política de devolución?

Please call our Customer Service Department at 00-1-630-633-8700 or email wte@weathertech.com to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging.

ALL products must be returned to:

All products must be returned to:
WeatherTech Direct, LLC
1 WeatherTech Way
Bolingbrook, IL 60440

¿Qué significa Garantía total de devolución del importe?

WeatherTech Direct, LLC guarantees that if for any reason you are not 100% satisfied with the performance of our product, and we cannot correct the problem, simply return the product and we will refund the entire amount of your purchase within 30 days of purchase. If you are unhappy with the product and would like to return it, you are responsible for all related shipping costs, except when prior circumstances have been agreed upon by you and WeatherTech Direct, LLC Be sure to call one of our associates with any questions.

 
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